RETURN POLICY
NOTE: Only open edition prints are eligible for Studio return policy. Limited edition prints are considered final sale items.
Original Artwork Return Policy
Applicable to all:
- Mixed Media Art Works
- Contemporary Collages
- Open Edition Prints
From the time you receive your original artwork from UPS (or another courier), you have fourteen (14) days to decide whether to keep the work or return the artwork in its original condition for a refund.
I also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with me that the work will be returned. So, if you receive artwork you’ve purchased from Maja Georgiou Art Studio and are not fully satisfied, you have:
- Fourteen (14) days to contact me about your intent to return the work
- Three (3) days from the day you contacted me to ship out the artwork. ***Do not ship the artwork before contacting me; you must first contact me.***
If you do not notify me of your intent to return the work within 14 days of receipt or you do not ship the work within 3 days of notifying me, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact me for an assessment of your specific situation.)
How to Return an Original, Undamaged Work
Step 1 – Within fourteen (14) days of your merchandise delivery date, please email maja@majageorgiouartstudio.com to give me your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by me. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the Studio.
Step 3 – Email maja@majageorgiouartstudio.com to complete the return process.
Once the piece safely reaches the Studio, Maja Georgiou Art Studio will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information—PLEASE READ.
- Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please call email maja@majageorgiouartstudio.com to give me your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to maja@majageorgiouartstudio.com
Step 4 - I will contact you to discuss next steps.